ABG Nominated for The IHC Superstar Awards
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Superstar Category
- Most Effective Solution Provider Award – American Benefits Group
Nominee's Company
- American Benefits Group (Bob Cummings, Managing Principal)
Nominee's email address
Why should this person be a Superstar?
American Benefits Group is a top national TPA that began its life as a pioneer of FSAs in the 1980s. Today the firm provides administrative services for all account based pre-tax plans including HSAs, commuter benefits, FSAs and HRAs for over 650 employers nationwide, including a large number of leading Wall Street financial firms, Main Street America and a few well known public companies.
Bob Cummings, founder and managing principal, believes the combination of empowering technology and superb people talents are what differentiate ABG from competition. ABG has combined the most powerful technology in our industry with key a secret ingredient – high touch, personalized concierge service.
Early on, ABG aligned with industry leader Alegeus Technologies as its platform partner, providing ABG with best-in-class debit card technology, sophisticated claims payment systems, consumer engagement tools, portals and mobile applications. Through ABG’s use of Alegeus applications, all account based benefits are managed in one robust consumer portal with a single smart debit card payment solution, mobile application, and sophisticated integrated electronic banking technology.
This foundation of empowering technology is supported by a high touch service model. With unmatched people talent who deeply understand the complexities and are also excellent at managing people relationships, ABG is able to deliver a consistently positive client and participant experience that exceeds expectations. ABG has created a private feedback portal that allows participants and employers to provide a constant stream of feedback and reviews on their service experience. This allows the company to constantly measure and validate performance and client satisfaction. In addition, it has provided a large library of 5-star feedback reviews and reputation reviews that demonstrate to clients and prospective clients across the country how good ABG really is.
ABG recognizes that the industry is in the midst of a major transformation, with consumers bearing increasing responsibility for both the purchase and funding of their healthcare. This quantum change is driving increased emphasis on consumer healthcare funding accounts, and requires more resources for consumer education, communications and end user support services. ABG is fully embracing this shift, offering integrated account offerings with comprehensive consumer engagement support – including HSAs and beyond.
ABG believes that its job is to not only provide all of the tools and technology, but to also help the end users as a navigator – to guide them to the future. In doing so, ABG has realized unprecedented success, achieving record growth and winning clients large and small – including firms like Ferrari Maserati and Cantor Fitzgerald. “We set out more than a decade ago to become a leading national pre-tax account based benefits services provider,” said Bob Cummings. “Working with some of the best and brightest benefits consultants in our industry, we began to win clients consistently, even against much larger competitors. Today we serve a broad spectrum of employer clients who range from under 100 to over 15,000 eligible employees.”